If you have a complaint
We take care to provide the highest standards of advice and service. However, should you wish to make a complaint, please call our Client Liaison Team on 0800 085 8593 or write to them at Highbank House, Exchange Street, Stockport, SK3 0ET.
We will investigate the matter in line with our procedures and in accordance with the FCA Rules and will report back to you with our findings. If you are unhappy with the outcome you can take your complaint to the Financial Ombudsman Service:
- Call 0800 023 4567 Monday to Friday, 8.00 am to 8.00 pm, Saturday, 9.00 am to 1.00 pm. Calls to this number are normally free if you are ringing from a ‘fixed line’ telephone, but charges may apply if you call from a mobile phone.
- Or call 0300 123 9123. Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.
- Or email: firstname.lastname@example.org.
For further information go to: www.financial-ombudsman.org.uk/consumer/complaints